Crystal Clear
5 Steps to Crystal Clear Communications, says President President Top Customer Service and Telemarketing
Cato Old used to punctuate every speech of the old Roman Senate with the battle cry, "Carthage must be destroyed!"
After a long wait its injunctions became implacable politics and the Roman legions marched on Carthage.
Cato "Won" because he does 5 things simple
(1) He decided on a specific goal.
(2) It has made a clear communication to share his message.
(3) It is a communication crystal people who could do exactly what it was called.
(4) He joined this crystal clear communication to all large message sent to all his speeches, and I presume, conversations.
(5) He reiterated his clear communication, without fail never questioned his merit.
As I said in the audio program, "The law of large numbers, if we do something enough, we have good in this area do more, and we become experts Beyond this amount, and we become legends, and absolutely irresistible.
But we will apply the wisdom of Cato to the sale and service, should we?
(1) What is the key objective for a service call to the customer? No. This is not to call shorter, so you can go to the next call unless you use a specially designed call path for this reason. The aim is to produce recommitment, a vow by the customer said he will do more business with you. In addition, we we need to raise the tone of voice to confirm the oath. Once you have clearly defined your goal, you begin to separate your services from those of other customers. different purpose = different results!
(2) The vast majority of scripts sales and customer service calls are dusting cases, exercises unruly in "spraying and praying." They confuse more than clarify, wasting time while everyone else. Much Part of my way to telemarketing and customer service consulting aimed at simplifying and cutting the fluff and confusion. Michelangelo said that does not create its perfect work, the statue of David. He only released from the block of marble in which he was in captivity. Leonardo Da Vinci said: "Simplicity is the ultimate sophistication." Do a review of all your "standard" customer-oriented messages, and to improve now.
(3) vendors constantly trying to sell to people who are bad people, those who are not qualified to buy, and often those who are hostile to the purchase process. Cato's message was aimed at senators who could authorize a war, and it was approved. Had he urged the same action in the streets of citizens who had no real power, he would have gone hoarse, without sending a single tank. We need better strategy to identify and communicate effectively with the power, but it's worth it.
(4) "What are you doing?" It is a question we mean, everywhere. Do you have a proven response that informs and persuades all means? Want to say something to the mixing network, another in your public relations, and third games of your children to Little League? Cato would not.
(5) Repeat, repeat and repeat again your clear communication. You're not just persuading others, did you build!
Especially in an economic context difficult, we need to mobilize all the benefits. One of the most neglected of clarity is created.
If we do that, we can build sales and help customers immensely, and the benefit generously, too.
Dr. Gary S. Goodman is ranked # 1 speaker telemarketing and # 1 ranked customer satisfaction President at Google, and a prominent speaker, looking for sales, the President of negotiation, and counsel. He is a frequent television and radio commentator and bestselling author of 12 books and more than 1,700 articles that appear in 25,000 publications. President Customersatisfaction.com Gary conducts seminars and speaks at programs of the Convention worldwide. His new Nightingale-Conant audio of Crystal Clear Communication: how to explain anything clearly in speech and writing. " His website is: target = "_new" http://www.customersatisfaction.com> and professional speaking, seminars, and invitations to consultation can be sent to: gary@customersatisfaction.com.
Article Source: http://EzineArticles.com/?expert=Dr._Gary_S._Goodman
About the Author
Dr. Gary S. Goodman is a top speaker, sales, service, and negotiation consultant, attorney, TV and radio commentator and the best-selling author of 12 books. He conducts seminars and speaks at convention programs around the world. His new audio program is Nightingale-Conant's "Crystal Clear Communication: How to Explain Anything Clearly in Speech & Writing." He can be contacted at gary@customersatisfaction.com.
 |
 SAMSUNG UN46C6400 46 1080p 120Hz HDMI USB ULTRA SLIM WIDESCREEN LED HDTV  US $520.00
|
 Polaroid 15 Widescreen LCD HDTV with Digital Tuner PC Monitor US $50.00
|
 Sony BRAVIA KDL 46S2000 46 720p HD LCD Television US $205.55
|
 BRAND NEW PHILIPS 7 PORTABLE LCD TELEVISION DVD PLAYER HDTV HIGH DEF TV TUNER US $99.99
|
 Samsung PN58C7000 58 Full 3D 1080p HD Plasma Internet TV Broken US $2.25
|
 Emerson LC220EM1 22 720p HD LCD Television US $80.00
|
 Samsung T27A300 27 1080p LED LCD HDTV HD TV Monitor HDMI US $179.99
|
 VIZIO 26 M261VP 1080P LED LCD HDTV 60HZ WIFI INTERNET APP US $227.50
|
 Samsung SyncMaster 23 2333HD HDTV Widescreen LCD Monitor Glossy Black with Box US $127.50
|
 Sansui HDLCD19WB 19 720p HDTV LCD Television US $135.00
|
 NEW SAMSUNG 27 LCD HDTV MODEL P2770HD 1080P TV MONITOR US $167.53
|
 NEW SAMSUNG 40 LED LCD HDTV MODEL UN40D5005 1080P 120 Hz WITH FREE WALL MOUNT US $395.00
|
 Zenith Z50PX2D 50 720p HD Plasma Television US $129.99
|
 SONY BRAVIA KDL 40BX421 40 1080p 60Hz HDMI USB WIDESCREEN LCD HDTV US $320.01
|
 VIZIO 22 E220VA 1080P RAZOR LED LCD TV FULL HD NEWEST MODEL US $117.50
|
 APEX JE3708 37 1080p 60Hz DUAL HDMI WIDESCREEN LCD HDTV US $157.50
|
 Save $175 off Voucher for SAMSUNG PN64D8000 HD 64 1080p Full 3D TV US $56.95
|
 Sharp AQUOS LC 40LE835U 40 Full 3D 1080p HD LCD Internet TV US $799.99
|
 LG 42LK450 42 Inch FULL HD 1080p LCD HD TV US $335.00
|
 Casio TV 480 2 LCD Television US $35.00
|
 Brand New Sony Bravia KDL 40EX720 40 3D Ready 1080p HD LED Internet TV US $710.00
|
 NOT WORKING FOR PARTS ONLY Samsung PN63C7000 63 Full 3D 1080p HDTV Plasma TV US $100.00
|
 Casio TV 480 2 LCD Television w Power Adapater US $4.99
|
 7 PORTABLE DIGITAL COLOR TV with REMOTE Eviant T7 EDTV LCD Television US $59.99
|
 Philips HD TV 17PF8946 17 LCD HDTV monitor w Crystal Clear III AS IS Half Pic US $29.99
|
 COBY LEDTV1926 19 LED 720P HDTV US $355.99
|
 NEW LG INFINIA 47LX6500 47 FULL HD LED 3D TV 1080P US $1,200.00
|
 Coby LEDTV3226 32 720p HD LCD Television US $399.00
|
 Panasonic Viera TH 42PX600U 42 HD Plasma Television US $750.00
|
 VIZIO 26 E260MV HDTV 1080P RAZOR LED LATEST MODEL TOUCH CONTROL 60HZ 086 THIN US $61.01
|
| Powered by phpBay Pro |
![EMPIRE 5 Pack of Premium Crystal Clear Screen Protectors for Apple iPod Touch 4 4th Gen [EMPIRE Packaging]](http://www.newledtv.net/images/i/41zH7fw4e5L._SL75_.jpg) |
EMPIRE 5 Pack of Premium Crystal Clear Screen Protectors for Apple iPod Touch 4 4th Gen [EMPIRE Packaging] Sale Price: $0.01  |
|
This Apple iPod Touch 4 4th Gen screen protector provides excellent protection to your devices screen from unwanted scratches, blemishes, and dust damaging your screen. The Apple iPod Touch 4 4th Gen screen protector quickly and easily adheres directly to your screen... |
 |
Transparent Crystal Clear Case For Apple iPhone 4 / iPhone 4G 4th Generation 16gb 32gb List Price: $0.00 Sale Price: $0.01 |
|
Protect your new Apple iPhone 4G with this visually intriguing and undeniably stylish Apple iPhone 4G Semi-Hard Polymer Crystal Case. This semi-hard polymer case is extremely durable and easy to install... |
 |
EMPIRE 5 Pack of Crystal Clear Screen Protectors for HTC Evo 4G List Price: $0.00 Sale Price: $0.01 |
|
This HTC Evo 4G screen protector provides excellent protection to your devices screen from unwanted scratches, blemishes, and dust damaging your screen. The HTC Evo 4G screen protector quickly and easily adheres directly to your screen... |
 |
Smart Cover Partner Snap On Slim-Fit Case for Apple iPad 2 - Crystal Clear List Price: $14.99 Sale Price: $0.01 |
|
With this compact design crystal case, you don't need to worry about any damage to your new device, just put it in your pocket, knowing it is away from scratches. After special treatment, the edge of the case is not sharp and won't cut your hand or do damage to your device when put in the case... |